How Nashville Christmas bombing prompted changes to 911 network

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  • An AT&T outage caused by the 2020 Christmas Day explosion in Nashville affected 911 operations and residential services for days across the region.
  • The redundancy failures were a wake-up call to emergency responders on what needed to be updated as soon as possible.

The building had defenses against the blast. It was prepared for the water. Teams had backup power in case of outages.

But they weren’t prepared for the crime scene tape.

A stark lesson from the 2020 Christmas Day bombing in downtown Nashville was the need to overhaul redundancy measures in Middle Tennessee’s emergency communications system.

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