This plugin is exclusively sold here on CodeCanyon – Envato market.
Deski is a powerful support ticketing plugin that aims to revolutionize the way you handle customer support. With a wide range of customizable features and seamless integrations, Deski ensures your customers get a consistent and efficient support experience.
Core Features
Shortcodes
We added shortcodes for better customization and smoother integration, convert any page to your customer support base using shortcodes!
Custom Fields
Deski also allows you to create custom fields, enabling you to gather specific information from customers when they submit new tickets. These fields can be tailored globally or made conditional, appearing only for specific categories, providing flexibility and efficiency in ticket handling.
Custom Ticket Status
Expand the ticket management capabilities with custom ticket statuses. In addition to the standard ticket statuses, Deski allows you to add your own, such as Fixing, Investigating, Testing, and more. Keep your customers updated with precise status updates that reflect the progress of their inquiries.
Attachments
Attachments are made simple with Deski. You have the option to enable or disable attachments, control file formats, sizes, and quantities. Flexibility in attachment settings ensures efficient communication and file sharing between customers and support agents.
RTL Support
Deski supports right-to-left (RTL) languages by automatically adjusting the layout to accommodate such languages. It seamlessly integrates with your website, regardless of the language direction, to provide a smooth and localized user experience.
Translatable
Language barriers? Not with Deski! Translate the plugin into any language using the included translation files and cater to a global audience.
Canned Responses
Save time by creating pre-defined responses to frequently asked questions. With just a few clicks, include these responses in any ticket reply, providing swift and consistent support.
Envato Integration
If you sell software on Envato Market, ensure smooth communication with buyers. Require a valid purchase code to open a ticket and streamline the support process.
WooCommerce Integration
Seamlessly convert products from WooCommerce into Deski categories, simplifying your workflow and enhancing customer satisfaction.
Mark Tickets As Overdue
Stay on top of your support tickets. Set a deadline, and Deski will mark unanswered tickets as overdue, ensuring immediate attention from your support team.
Edit History
Enable customers to update their replies while maintaining full visibility. Deski keeps a complete edit history of every response, so you can track changes effortlessly.
Auto Close Tickets
Streamline ticket management further. Configure Deski to automatically close tickets without customer responses after a specified number of days, saving you time and effort.
Import/Export Plugin Data
Easily extract all plugin data to an Excel spreadsheet, allowing you to conveniently make offsite modifications and effortlessly import it back into the system whenever necessary.
Google ReCaptcha V3 Integration
The integration of Google’s cutting-edge captcha technology not only enhances the security of the login and registration forms but also ensures a seamless user experience by efficiently distinguishing between human users and malicious bots, thereby preventing unauthorized access and safeguarding sensitive data.
REST API
The plugin offers a robust REST API, enabling seamless integration of Deski Support with third-party platforms and developing new tools.
Support
Fast and responsive support, you will receive support directly from the developer.
Roadmap
My objective is to develop a comprehensive support ticketing plugin enriched with essential features that cater to the diverse needs of businesses, ensuring optimal customer experiences.
To facilitate transparency and provide insights into the future development of this project, I have curated a public roadmap that outlines the forthcoming features and expansions.
If you have any suggestions that have not yet been included in the roadmap, I invite you to contact me at contact@deski.support. Rest assured, I will diligently consider your input and incorporate it accordingly.
Demo
Customer – Live Preview
Username & Password: customer
Agents – Live Preview
Username & Password: support-agent
Username & Password: support-manager
Add-ons
WooCommerce License Manager Integration Add-on
New In Version 1.2.0
Added REST API: The API documentation is available here.
A Postman collection is included in the package.
More details at deski.support/features
The documentation is included in the package.
Version 1.2.6 – January 26, 2024
[FIXED] Create ticket form not rendering correctly in Deski frontend.
Version 1.2.5 – January 22, 2024
[ADDED] The option to hide the user role on the front end.
Version 1.2.4 – January 22, 2024
[ADDED] Missing strings to the translation file.
[ADDED] The option to disable text capitalization in the dashboard.
Version 1.2.3 – January 4, 2024
[ADDED] The option to hide the category field on the front end.
[FIXED] Disable registration form option not working.
[FIXED] Adding two shortcodes to the same page causes the text editor not to show.
Version 1.2.2 – October 7, 2023
[ADDED] shortcodes.
Version 1.2.1 – September 8, 2023
[FIXED] Ticket submission error.
Version 1.2.0 – September 6, 2023
[ADDED] REST API.
Version 1.1.3 – July 26, 2023
[FIXED] Not redirecting properly after new user registration
Version 1.1.2 – July 25, 2023
[ADDED] Preparation for add-on release.
Version 1.1.1 – July 23, 2023
[FIXED] Custom CSS/JS files are not being properly included when a child theme is active.
Version 1.1.0 – July 14, 2023
[FIXED] Attachment bug fix.
Version 1.0.9 – July 12, 2023
[ADDED] Show customers past tickets on the view ticket page.
Version 1.0.8 – June 30, 2023
[ADDED] Filter deski_reply_content
[FIXED] Links added without protocol in replies are not being handled correctly.
Version 1.0.7 – June 28, 2023
[FIXED] Links in email templates are not formatted correctly if Deski's front end is in a subfolder.
Version 1.0.6 – June 11, 2023
[Added] Canned responses categories.
Version 1.0.5 – June 5, 2023
[ADDED] Google ReCaptcha v3 integration.
Version 1.0.4 – June 1, 2023
[ADDED] The option to import/export plugin data.
Version 1.0.3 – May 17, 2023
[ADDED] The option to display notices in the front, login/registration page, and the dashboard.
Version 1.0.2 – May 15, 2023
[FIXED] Custom field update bug.
Version 1.0.1 – May 11, 2023
[FIXED] Translatable role names not showing correctly.
[ADDED] License verification.
Version 1.0 – May 8, 2023
- Initial release.
